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Returns and Exchange requests are accepted within 30 days from receiving the order, feel free to contact us via phone or whatsapp on +201093666626, or through our Facebook page or our Instagram Account: @stitch_egypt and we will process your request ASAP.

For any product to be returned or exchanged it has to be:

  1. In it's brand new condition.
  2. Never been worn or washed before.
  3. Has all the packaging and labeling material on it (Polybag, Ticket and Hangtag).

Exchanges and returns are fulfilled by our shipping partners, 

You will be refunded for the Total product value and NOT the shipping value (For example, if your order total was 500 LE+55 LE Shipping, you will be refunded for 500 LE). You will be refunded for the shipping cost ONLY in the following scenarios:

  1. We shipped a different product/color/size than the one in the order (For
  2. You received a defective item (You will have to send us a photo of the manufacturing defect and we will take care of the rest)​

تسر شركة ستيتش تقبل طلبات التبديل و الإرجاع خلال 30 يوم من توصيل الطلب، برجاء إبلاغنا عن طريق الإتصال بنا أو من خلال

الواتساب علي رقم01093666626  أو عن طريق إرسال رسالة إلي صفحة الفيسبوك أو الإنستجرام الخاصة بنا​

شروط إستبدال أو إرجاع المنتج​:

  • أن يكون المنتج في حالته الجديدة و لم يتم إستخدامه.
  • لا يوجد بالمنتج إتساخ أو رائحة
  • لم يتم غسيل المنتج
  • وجود جميع خامات التغليف (الكيس/التيكت/الهانجتاج)
يتم رد قيمة المنتجات بالكامل لكن لا يتم رد قيمة الشحن إلا في هذه الحالات:
  • إستلام منتج غير الذي تم طلبه في الأوردر
  • وجود عيب صناعة (في هذه الحالة يجب إرسال صورة واضحة للعيب الموجود)

 

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